Terms of service

General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions (GTC) apply to all orders placed through our online shop by consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity. A business is a natural or legal person or a legally responsible partnership that acts in the exercise of its commercial or self-employed professional activity when concluding a legal transaction.

For businesses: If the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby objected to; they will only become part of the contract if we have expressly agreed to them.

1. Contractual Partners, Conclusion of Contract, Correction Options

The purchase contract is concluded with Walter Häfner GmbH.

The presentation of products in the online shop does not constitute a legally binding offer but rather an online catalog without obligation. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order using the correction tools provided and explained in the order process. By clicking the order button, you submit a binding offer for the items in the shopping cart. The confirmation of receipt of your order will be sent by email immediately after the order is submitted.

We accept your offer within two days by either:

• sending a declaration of acceptance in a separate email, or
• initiating the payment transaction through our service provider or the selected payment service provider. The timing of the payment transaction depends on the chosen payment method (see "Payment").

The relevant alternative depends on which of the listed events occurs first.

1. Contract Language, Contract Text Storage

The language(s) available for the conclusion of the contract: German

We store the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

1. Delivery Conditions

In addition to the stated product prices, shipping costs may apply. You will find more detailed information about any applicable shipping costs in the offers.

You can pick up the goods from Walter Häfner GmbH, Ostring 1, 97688 Bad Kissingen during the business hours listed below: You will be informed via email when the goods are ready for pickup.

We do not deliver to Packstations.

1. Payment

The following payment methods are generally available in our shop:

• Prepayment
  When selecting the prepayment method, we will provide our bank details in a separate email and deliver the goods after receiving the payment.

• Cash on Delivery
  You pay the purchase price directly to the delivery person. Additional costs of €6.00 will apply.

• Credit Card
  During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.

• PayPal
  To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate with your login details, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information is provided during the ordering process.

  PayPal may offer additional payment options to registered PayPal customers based on its own criteria. We have no influence over the offering of these payment options; any additional payment methods offered pertain to your legal relationship with PayPal. Further information can be found in your PayPal account.

• Cash Payment upon Pickup
  You pay the invoice amount in cash when you pick up the goods.

1. Right of Withdrawal

Consumers have the legal right of withdrawal as described in the withdrawal policy. Businesses are not granted a voluntary right of withdrawal.

1. Retention of Title

The goods remain our property until full payment is made. For businesses, the following applies additionally: We retain ownership of the goods until all claims arising from an ongoing business relationship have been fully settled. You are entitled to resell the goods subject to retention of title in the ordinary course of business; all claims arising from this resale are assigned to us in advance, in the amount of the invoice value, regardless of whether the goods have been combined or mixed with a new item. We accept this assignment. You remain authorized to collect the claims, but we may also collect claims if you fail to meet your payment obligations. We will release the securities to which we are entitled upon your request, insofar as the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

1. Transport Damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to make a complaint or contact us will not affect your legal rights and their enforcement, particularly your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.

For businesses: The risk of accidental loss and accidental deterioration passes to you as soon as we hand over the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.

1. Warranty and Guarantees

9.1 Liability for Defects

Unless expressly agreed otherwise below, the statutory liability for defects applies.

The following limitations and shortened time periods do not apply to claims arising from damages caused by us, our legal representatives, or agents:

• In the event of injury to life, limb, or health
• In the event of intentional or grossly negligent breach of duty as well as fraud
• In the event of breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on which the contractual partner regularly relies (cardinal obligations)
• Within the scope of a guarantee promise, if agreed, or
• Insofar as the scope of application of the Product Liability Act is opened.

Limitations for Businesses

For businesses, only our own information and the product descriptions included in the contract are considered an agreement on the quality of the goods; we assume no liability for public statements by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk.

The statutory limitation periods for recourse claims under § 445a BGB remain unaffected.

Provisions for Merchants

Among merchants, the duty to inspect and report defects regulated in § 377 HGB applies. If you fail to give the notice required therein, the goods are deemed approved unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

9.2 Guarantees and Customer Service

Information about any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints, and objections on weekdays from 8:00 AM to 5:30 PM at +49 971 2468 and by email at info@elektro-haefner.de.

1. Liability

We are always fully liable for claims due to damages caused by us, our legal representatives, or agents:

• In the event of injury to life, limb, or health
• In the event of intentional or grossly negligent breach of duty
• In the event of guarantee promises, if agreed, or
• Insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on which the contractual partner regularly relies (cardinal obligations), due to slight negligence by us, our legal representatives, or agents, the liability is limited to the foreseeable damage at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

1. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

1. Final Provisions

If you are a business, German law applies under the exclusion of the UN Sales Convention.

If you are a merchant within the meaning of the Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our business location.

General Terms and Conditions created with Trusted Shops Legal Text Generator.