Refund policy

Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you, or a third party designated by you who is not the carrier, take possession of the last item.

To exercise your right of withdrawal, you must inform us (Walter Häfner GmbH, Ostring 1, 97688 Bad Kissingen, Germany, info@elektro-haefner.de, Phone: +49 971 2468) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the delivery costs (except for the additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. For goods that, due to their nature, cannot normally be returned by post, the return cost is 95.00 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample Withdrawal Form

(If you want to withdraw from the contract, please complete this form and return it.)

To Walter Häfner GmbH, Ostring 1, 97688 Bad Kissingen, Germany, info@elektro-haefner.de:

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

Special Notes If you finance this contract through a loan and later withdraw from it, you are no longer bound by the loan agreement, provided both contracts form a single economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation for the financing. If the loan has already been disbursed to us at the time the withdrawal becomes effective, your lender will assume our rights and obligations under the financed contract with respect to the consequences of the withdrawal or return. This does not apply if the contract in question involves the acquisition of financial instruments (e.g., securities, currencies, or derivatives).

If you want to avoid being bound by the contract as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement, provided you are entitled to do so.

Withdrawal policy created with the Trusted Shops Legal Text Generator.