Returns

Returns and Exchanges – Your Guide to a Hassle-Free Return Process

At LeuchtenGrosshandel24, your satisfaction is our priority. If a product does not meet your expectations, we want to make the return process as simple as possible for you. Just follow these steps:

How to Return:

1. Return Address
   Please send the product to the following address:

   Walter Häfner GmbH
   Ostring 1
   97688 Bad Kissingen
   Germany

2. Include Delivery Note
   Make sure to include the delivery note in the package and mark it with the note "Return". This will help us process your return as quickly as possible.

3. Choice of Shipping Provider
   You are free to choose any shipping provider for your return. We do not bind you to a specific service, but give you the flexibility to select the provider that is most convenient for you—whether it is your favorite courier or simply the nearest parcel shop.

4. Return Shipping Costs
   As stated in our cancellation policy, the buyer bears the cost of the return shipping. Please ensure that the package is adequately stamped.

5. Return Period
   Please note that we can only accept returns within 14 days of receiving the goods. Therefore, please notify us of your return in a timely manner.

Our Service for You

We want to minimize returns to protect the environment and save about 1000 grams of CO2 emissions per return. Therefore, we invite you to contact us before placing your order if you have any questions about our products. As a specialized retailer from the beautiful region of Lower Franconia in Bad Kissingen, we are happy to assist you with any concerns you may have.

Unlike a call center, we take care of your inquiries personally and, thanks to our extensive experience, are well prepared to answer your questions. If there is ever a question we cannot answer immediately, we work closely with the manufacturers and will find a solution for you as quickly as possible.

Thank you for choosing LeuchtenGrosshandel24! We look forward to assisting you.