Privacy policy

The data controller is:

Walter Häfner GmbH
Ostring 1
97688 Bad Kissingen
Germany
Email: info@elektro-haefner.de
Phone: 0971/2468

We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we provide detailed information on how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically saves a so-called server log file, which includes, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transmitted, and the requesting provider (access data). These access data are used solely to ensure the trouble-free operation of the site and to improve our services. This serves to safeguard our legitimate interests, which outweigh our interests in accordance with Art. 6(1)(f) GDPR. All access data are deleted at the latest one month after your visit to the site.

Hosting

The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and data collected via forms on this website are processed on their servers. For any questions regarding our service providers and the basis of our cooperation with them, please refer to the contact details provided in this privacy policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA. No adequacy decision has been made by the European Commission for these countries. Our cooperation with them is based on the European Commission’s standard contractual clauses.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection: Canada.

1. Data Processing for Contract Execution and Contacting Us 2.1 Data Processing for Contract Execution

For the purpose of contract execution (including inquiries and handling any claims for warranty or performance issues, as well as any legal update obligations), we collect personal data in accordance with Art. 6(1)(b) GDPR when you voluntarily provide them to us as part of your order. Mandatory fields are marked as such because we need this data to process the contract, and without it, we cannot send the order. The specific data collected can be found in the respective input forms.

Further information on data processing, especially the transmission of data to our service providers for the purposes of order processing, payment, and shipping, can be found in the following sections of this privacy policy. After the contract has been fully executed, your data will be restricted for further processing and deleted after the expiration of statutory retention periods as per Art. 6(1)(c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) GDPR or we have reserved the right to use your data for purposes permitted by law and of which we inform you in this policy.

2.2 Customer Account

If you have given your consent in accordance with Art. 6(1)(a) GDPR by choosing to open a customer account, we will use your data for the purpose of opening the account and storing your data for future orders on our website. The deletion of your customer account is possible at any time, either by sending a message to the contact option described in this privacy policy or through a designated function in the customer account. After deleting your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) GDPR or we have reserved the right to use your data for purposes permitted by law and of which we inform you in this policy.

2.3 Contacting Us

As part of customer communication, we collect personal data in accordance with Art. 6(1)(b) GDPR if you voluntarily provide it to us when contacting us (e.g., via a contact form or email). Mandatory fields are marked as such because we need this data to process your inquiry. The specific data collected can be found in the respective input forms. After your inquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) GDPR or we have reserved the right to use your data for purposes permitted by law and of which we inform you in this policy.

Live Chat Tool Userlike

We use the live chat tool of Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany (“Userlike”) for the purpose of customer communication. This serves to safeguard our legitimate interests in effective and improved customer communication in accordance with Art. 6(1)(f) GDPR. Userlike acts on our behalf.

1. Data Processing for Shipping Purposes

To fulfill the contract in accordance with Art. 6(1)(b) GDPR, we pass on your data to the shipping service provider responsible for the delivery, insofar as this is necessary for the delivery of the ordered goods.

The same applies to the transmission of data to our manufacturers or wholesalers if they handle the shipping for us (drop shipping). These are considered shipping service providers in the sense of this privacy policy.

Data Transfer to Shipping Service Providers for Notification Purposes

If you have given us your express consent to do so during or after your order, we will pass on your email address to the selected shipping service provider based on this consent in accordance with Art. 6(1)(a) GDPR so that they can contact you prior to delivery for the purpose of notifying you of the shipment or coordinating delivery.

You may revoke this consent at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address provided below. After revoking your consent, we will delete the data provided for this purpose unless you have expressly consented to further use of your data or we have reserved the right to use your data for legally permitted purposes.

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
DE-36286 Neuenstein
Germany

1. Data Processing for Payment Purposes

When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, and payment service providers.

4.1 Data Processing for Transaction Handling

Depending on the selected payment method, we pass on the data required for the payment transaction to our technical service providers who act as processors on our behalf, or to the appointed credit institutions or the selected payment service provider, insofar as this is necessary for the payment transaction. This is done to fulfill the contract in accordance with Art. 6(1)(b) GDPR. In some cases, the payment service providers collect the required data themselves, for example, via their own website or by integrating a technical solution into the ordering process. The privacy policy of the respective payment service provider applies.

For any questions regarding our payment processing partners and the basis of our cooperation with them, please refer to the contact details provided in this privacy policy.

4.2 Data Processing for Fraud Prevention and Optimization of Payment Processes

In some cases, we provide our service providers with additional data, which they use together with the data necessary for processing the payment transaction for the purpose of fraud prevention and optimizing our payment processes (e.g., invoicing, processing disputed payments, supporting accounting). This serves to safeguard our legitimate interests in protecting against fraud and ensuring efficient payment management in accordance with Art. 6(1)(f) GDPR.

1. Email Marketing
   Sending Review Requests via Email

If you have given us your express consent to do so during or after your order in accordance with Art. 6(1)(a) GDPR, we will use your email address to request a review of your order via the review system we use. You can revoke this consent at any time by sending a message to the contact option described in this privacy policy or via a link provided in the review request.

Review requests may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please refer to the contact details provided in this privacy policy.

1. Cookies and Other Technologies
   General Information

To make visiting our website more attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies).

Protection of Privacy on End Devices

When you use our online services, we use technologies that are necessary to provide the explicitly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require consent in this regard.

For non-essential functions, storing information on your device or accessing information already stored on your device requires your consent. Please note that parts of the website may not be fully usable without your consent. Any consent you have given will remain in effect until you adjust or reset the relevant settings on your device.

Subsequent data processing using cookies and other technologies We use technologies that are necessary to enable the use of certain functions of our website (e.g., shopping cart functionality). These technologies collect and process IP addresses, the time of visit, device and browser information, as well as information about your use of our website (e.g., information about the contents of the shopping cart). This serves our legitimate interests in providing an optimized presentation of our offer in accordance with Art. 6(1)(f) GDPR.

We also use technologies to comply with legal obligations (e.g., to prove consents to the processing of your personal data) as well as for web analysis and online marketing purposes. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have given your consent to the use of technologies in accordance with Art. 6(1)(a) GDPR, you can revoke this consent at any time by sending a message to the contact option described in the privacy policy.

1. Use of Cookies and Other Technologies

If you have given your consent in accordance with Art. 6(1)(a) GDPR, we use the following cookies and other technologies from third-party providers on our website. After the purpose of use has been fulfilled and the use of the respective technology has ended, the data collected in this context will be deleted. You can revoke your consent at any time with future effect. Further information on your revocation options can be found in the section "Cookies and Other Technologies." Further information, including the basis of our cooperation with individual providers, can be found under the respective technologies. If you have any questions about providers and the basis of our cooperation with them, please refer to the contact details provided in this privacy policy.

Use of Google Services

We use the following technologies provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by the Google technologies about your use of our website is generally transferred to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The USA does not have an adequacy decision by the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission. If your IP address is collected using Google technologies, it will be shortened before being stored on Google’s servers by enabling IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise stated, data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in Google’s privacy notices.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a rule, your IP address is not merged with other data from Google. Data processing is based on an agreement for commissioned data processing by Google.

1. Social Media 8.1 Social Plugins from Facebook (by Meta), Instagram (by Meta), Pinterest

We use social buttons from social networks on our website. These are only integrated as HTML links, so that no connection to the servers of the respective provider is established when you visit our website. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

8.2 Our Online Presence on Facebook (by Meta), Instagram (by Meta), Pinterest

If you have given your consent in accordance with Art. 6(1)(a) GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the above-mentioned social networks. Using pseudonyms, user profiles are created from this data, which can be used to display advertisements inside and outside the platforms that are presumably in line with your interests. Cookies are typically used for this purpose. Detailed information on data processing and use by the respective social media operator, as well as contact options and your rights and settings to protect your privacy, can be found in the privacy policies linked below. If you need help, you can also contact us.

Facebook (by Meta) is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transmitted to a server operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. The USA does not have an adequacy decision by the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission. Data processing in connection with your visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (on Insights data) can be found here.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transmitted to a server operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. The USA does not have an adequacy decision by the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission. Data processing in connection with your visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (on Insights data) can be found here.

Pinterest is an offering of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server operated by Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA, and stored there. The USA does not have an adequacy decision by the European Commission. Our cooperation with them is based on standard contractual clauses of the European Commission.

1. Contact Options and Your Rights 9.1 Your Rights

As a data subject, you have the following rights:

• Pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us in the scope specified therein;
• Pursuant to Art. 16 GDPR, the right to request the correction of inaccurate or incomplete personal data stored by us without undue delay;
• Pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is required
  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise, or defense of legal claims;
• Pursuant to Art. 18 GDPR, the right to request the restriction of processing of your personal data, where
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you oppose its erasure;
  • we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims; or
  • you have objected to processing pursuant to Art. 21 GDPR;
• Pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request its transmission to another controller;
• Pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a general rule, you can contact the supervisory authority of your habitual residence or place of work or our company headquarters.

Right to Object

If we process your personal data as described above to protect our legitimate interests, which prevail in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will not process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. In this case, we will not process your personal data for this purpose.

9.2 Contact Options

For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as the revocation of consent granted or objection to a particular use of data, please contact us directly using the contact details provided in our legal notice.

This privacy policy was created using the Trusted Shops legal text generator.